Tan Son Nhat Airport Welcomes Passengers to New Terminal T3

The aviation experience at Vietnam’s busiest airport is undergoing a major upgrade. Terminal 3 (T3) at Tan Son Nhat International Airport has officially come into operation, promising to ease congestion and improve service quality for millions of passengers. Leading Vietnamese carriers, including Vietnam Airlines, Pacific Airlines, VASCO, and Bamboo Airways, have rolled out comprehensive support programs to ensure a smooth transition for all travelers.
 

A Landmark Development for Vietnam’s Aviation

For years, Tan Son Nhat International Airport has faced rising passenger volumes, especially during peak travel seasons. The introduction of Terminal T3, dedicated to domestic flights, marks a turning point. With modern architecture, expanded check-in areas, and advanced facilities, the new terminal is designed to reduce overcrowding at T1 and raise the overall passenger experience.

T3 is expected to handle up to 20 million passengers annually, making it one of the most important infrastructure projects in Vietnam’s aviation industry.
 

Vietnam Airlines Group: Comprehensive Coverage at T3

The Vietnam Airlines Group—comprising Vietnam Airlines, Pacific Airlines, and VASCO—has fully relocated its domestic operations to T3. From check-in counters to boarding gates, the group now offers passengers a streamlined journey under one roof.

To minimize confusion, Vietnam Airlines Group has launched a wide-ranging communication campaign:

• Multi-channel updates through email, SMS, social media, and its official website.
• On-site guidance with staff stationed throughout T3 to assist passengers unfamiliar with the new terminal.
• Priority lanes and dedicated counters for premium travelers, frequent flyers, and special service passengers.

Bamboo Airways: Customer-Centered Support

Joining the move to T3, Bamboo Airways has also prepared carefully to support its passengers. The airline has introduced extended customer service measures, ensuring that no traveler is left behind during this important change.

Highlights of Bamboo Airways’ passenger support include:

• Clear signage and staff guidance at both T1 and T3 to redirect passengers to the correct terminal.
• Dedicated hotline and online chat channels to handle last-minute inquiries.
• Flexible assistance for passengers who may mistakenly arrive at T1, including shuttle service arrangements when necessary.

What Travelers Can Expect at Terminal T3

Passengers departing from Tan Son Nhat’s new terminal will enjoy several enhancements compared to T1:

• Spacious check-in halls with improved crowd management.
• Smart technology in baggage handling and boarding procedures.
• More dining and shopping options designed for domestic travelers.
• Comfortable waiting lounges with increased seating capacity and modern amenities.

1. Check your airline and terminal: As of mid-August 2025, most domestic flights of Vietnam Airlines, Pacific Airlines, VASCO, and Bamboo Airways are departing from T3.
2. Arrive early: During the initial weeks of transition, passengers are advised to arrive at least two hours before departure to allow for orientation and check-in.
3. Follow signage: T3 has been equipped with multilingual signs, and airline staff will be available on-site to provide guidance.

A Boost for Vietnam’s Tourism and Economy

The operational launch of Terminal 3 not only benefits airlines and passengers but also plays a pivotal role in Vietnam’s broader tourism and economic growth. A more efficient airport experience at the nation’s busiest gateway is expected to encourage domestic travel, strengthen regional connections, and enhance Ho Chi Minh City’s reputation as a major hub in Southeast Asia.

Industry experts highlight that this upgrade comes at the right time, as Vietnam is seeing a surge in both domestic and international visitors. Improved infrastructure at Tan Son Nhat will help meet the rising demand and provide a solid foundation for long-term tourism development.

Looking Ahead

The shift to T3 demonstrates how Vietnamese airlines are adapting quickly to infrastructure improvements while keeping passengers at the center of their service. As airlines refine operations and travelers grow familiar with the new terminal, Tan Son Nhat is poised to deliver a smoother, more comfortable travel experience.

For passengers, the message is clear: whether you are flying with Vietnam Airlines Group or Bamboo Airways, your next journey through Tan Son Nhat will begin at Terminal T3—Vietnam’s new domestic aviation gateway.