PAYMENT INFORMATION
PAYMENT INFORMATION
Post: 10/07/2017 - Viewed: 6741
By booking on this website, you agree to book and pay to Hanoi Redtours company.

PAYMENT INFORMATION

1. Who you book with?
By booking on this website, you agree to book and pay to Hanoi Redtours company.
 
2. Payment methods:
2.1. Via Paypal: 3% of Paypal fee will be applied on the total of payment. We will cover this fee for the first depsit amount (normally 25 - 30%).
2.2. Via Credit card: if you can not pay via Paypal, please email us to get the authorization form then you can pay via Credit card online and 2% of bank fee is applied. If you pay by credit card at our office, 2% of bank fee is also applied.
2.3. You can transfer money via Western Union, Bank... please contact us for more details.
 
3. Deposit requirement
You are required to pay a deposit of 25-30 % for your booking to be confirmed, For some big trip, last minute booking or trip with flight tickets, train tickets...we will require bigger amount of deposit. 
If you do not deposit or make full payment, your booking is NOT confirmed.
 
4. Refund policy (cancelled by customer)
If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
* 30 days or more prior to departure, we will refund the deposit (you need to cover the payment fee);
* between 15 and 29 days prior to departure, we will refund 50% of total money you already paid (you need cover the payment fee).
* less than 15 days prior to departure, we will refund 0% of total money you already paid.
 
Note that more lenient cancellation conditions apply to some of our tours - please ask your booking consultant for details. Different fees may apply to airline tickets, train tickets, charter cruises depending on the carrier being used.
If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.
 
All payments in relation to your bookings must be made by either major credit card or telegraphic transfer to our appropriate account:

JOINT STOCK COMMERCIAL BANK FOR INVESTMENT AND DEVELOPMENT OF VIET NAM (BIDV) – TRANSACTION CENTER 3 BRANCH.

 
Account name: HANOIREDTOURS JOINT STOCK COMPANY
Number of account: 16010370006530
Account Foreigner: USD
Address: 20 Hang Tre, Hoan Kiem, Ha Noi
Swift code: BIDVVNVX160

 
 

 

HOLIDAY STYLES
HanoiRedtours
(+84) 978 258 404
(+84) 978 258 404
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Our Travel Experts

Why you should choose HanoiRedtours?


1. Because our worst nightmare is an unhappy guest!

2. Because we are experienced travel experts, and we really know “how/when/where”.

3. Because we are 24 hours reachable “directly” (No robotic phone answers, when you dial you speak with an human immediately.)

4. Because we know all square centimeter of Vietnam at the same time many other destinations all over the world!

5. Because we are an official licensed Travel Operator from Vietnam Ministry of Culture and Tourism! 
      HanoiRedtours - Travel Agency License
License No0105132892 – 21/01/2011

6. Because we offer 100satisfaction guarantee!

7. Because we are a responsible travel agency to the regions where we operate tours.

8. Because we have a real multilingual customer service, we reply e-mails in English,Spanish, Chinese from 10 mins to 5 hours!

9. Because we do not only offer our tours to you, we also can make you find the trip that you dream about.
 

Hanoi Redtours JSC © 1996 - 2018. All copyrights reserved


Main Office in Hanoi: 63 Hang Trong, Hoan Kiem, Hanoi, Vietnam
Tel: (+84) 24 7306 6363
Branch Office: 569 - 573 Tran Hung Dao, Cau Kho Ward, Dist 1, HCMC, Vietnam
Tel: (84 ) - 28 3920 9601 
Europe Branch Office: Calle Torre de los Abencerrajes 1 L4. Granada, Spain
Tel: +34 658122728

Monday to Friday: 8:00 am - 5:00 pm ; Saturday: 8:00 am - 12:00 pm   
 

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